FAQ
FAQ - Frequently Asked Questions
Thank you for considering Club On Wheels for your transportation needs. To inquire about our services or make a booking, we offer a seamless online booking system accessible through our website. Alternatively, if you prefer direct assistance, you can reach our dedicated team at 02 8776 6812 or via email at info@clubonwheels.com.au. We assure you prompt and courteous assistance to address all your inquiries and booking requirements.
At Club On Wheels, we pride ourselves on providing flexible transportation solutions to accommodate groups of various sizes. Our Party Buses boast spacious interiors designed to comfortably seat anywhere from 13 to 45 passengers, while our luxurious Limo Buses offer seating capacities ranging from 20-23 to 44 individuals. Whatever the size of your party, we have the perfect vehicle to suit your needs and ensure a memorable experience.
Convenience and accessibility are paramount in our service offerings. Club On Wheels operates across Sydney and its surrounding regions, extending our services to include interstate transfers to popular destinations such as Hunter Valley, Wollongong, Central Coast, Blue Mountains, and Newcastle. Whether you're planning a local outing or a cross-state excursion, we're here to facilitate your transportation needs with professionalism and efficiency.
To secure your booking with Club on Wheels, we require a security bond, the amount of which varies depending on the selected vehicle. This bond serves as a commitment to the reservation and ensures accountability for the condition of the vehicle during the trip. Rest assured, upon the completion of your journey and provided the bus is returned in a satisfactory condition, the security bond will be promptly refunded to your nominated account. We understand the importance of transparency and strive to facilitate seamless transactions with our clients.
At Club On Wheels, we offer a range of convenient payment options to suit your preferences. You can settle payments in cash directly to the driver on the day of the trip, opt for internet banking or bank deposit, which must be completed four days prior to the scheduled journey, or choose the convenience of payment via invoice using major credit cards such as Visa, MasterCard, or Amex. Our commitment to flexibility extends to our payment methods, ensuring a hassle-free booking experience for our valued clients.
To streamline our payment processes and provide clarity to our clients, all transactions with Club On Wheels are conducted exclusively in Australian currency. We recognize the importance of clarity and transparency in financial transactions, and our adherence to a single currency standard reflects our commitment to professionalism and integrity.
In line with industry standards and to cover administrative expenses, Club On Wheels applies a nominal booking fee of 3% to payments made online or via invoice. This fee helps us maintain the efficiency and reliability of our booking system, ensuring a seamless experience for our clients from reservation to journey completion.
Your peace of mind is important to us, which is why upon receipt of your security bond or full payment, Club On Wheels will promptly send you a comprehensive confirmation email containing all relevant details and remittance information. We understand the value of clear communication in facilitating smooth transactions, and our confirmation emails serve as a testament to our commitment to client satisfaction.
At Club On Wheels, we prioritize accuracy and attention to detail in all our transactions. If, however, you discover any inaccuracies or discrepancies in the information provided during the booking process, we encourage you to contact our dedicated team immediately at 02 8776 6812 for prompt assistance. Our knowledgeable staff will work diligently to rectify any errors and ensure that your booking details accurately reflect your requirements.
We understand that circumstances may change, and plans may need to be adjusted accordingly. To provide flexibility to our clients while also maintaining operational efficiency, Club On Wheels has established a comprehensive cancellation policy. Cancellations made within 24 hours of the scheduled trip will incur a 50% charge of the full payment, while security bond payments are non-refundable. Our commitment to fairness and transparency ensures that our cancellation policy strikes a balance between flexibility and accountability, allowing us to serve our clients with professionalism and integrity.
To ensure that your travel plans proceed smoothly and without interruption, Club On Wheels provides a helpful reminder notification the day before your scheduled booking. This notification, typically sent via text message, serves as a confirmation of your reservation and includes essential details such as driver information and pick-up times. In the event that you do not receive this notification by 8 pm the day before your trip, please don't hesitate to contact us at 02 8776 6812 for prompt assistance. Your satisfaction and peace of mind are our top priorities, and we're committed to ensuring that your journey with us is as seamless and enjoyable as possible.
At Club On Wheels, we understand the importance of punctuality and reliability in transportation services. To ensure a smooth and stress-free experience for our clients, your assigned driver will proactively notify you 10-15 minutes before the scheduled pick-up time to confirm readiness and coordinate logistics. We recognize that unforeseen circumstances may occasionally arise, leading to delays in your travel plans. While we strive to accommodate reasonable lateness, prolonged delays beyond the agreed-upon window may incur additional charges. Our priority is to provide efficient and reliable transportation services tailored to your needs, and we appreciate your understanding and cooperation in adhering to the agreed-upon schedule.
Flexibility and customization are hallmarks of the Club On Wheels experience. While our standard service includes pick-up and drop-off at predetermined locations, we understand that your travel plans may evolve during the course of the journey. With prior arrangement and subject to availability, additional stops can be accommodated to meet your changing needs. Please note that additional stops may incur supplementary charges, and we recommend contacting our dedicated team in advance to discuss your requirements and make necessary arrangements. Our commitment to personalized service ensures that your journey with us is tailored to your preferences and exceeds your expectations at every turn.
At Club On Wheels, we believe that every journey should be an enjoyable and memorable experience. That's why our Party and Limo Buses are equipped with state-of-the-art entertainment amenities designed to enhance your travel experience. From cutting-edge sound systems and vibrant LED lighting to spacious dance floors and luxurious seating, our buses are meticulously outfitted to create an atmosphere of celebration and excitement. Whether you're hosting a special event, corporate function, or simply enjoying a night out with friends, our entertainment amenities are sure to elevate your experience and leave a lasting impression.
At Club On Wheels, we understand that beverages play an integral role in many social gatherings and celebrations. To ensure a safe and enjoyable experience for all passengers, alcohol is permitted onboard our buses under certain conditions. Passengers wishing to consume alcohol must be of legal drinking age and adhere to responsible consumption practices. Additionally, all applicable laws and regulations governing the sale and consumption of alcohol must be strictly observed. While we strive to accommodate the preferences of our clients, we reserve the right to refuse alcohol to any passenger who is deemed intoxicated or underage. Our priority is the safety and well-being of all passengers, and we appreciate your cooperation in adhering to these guidelines.
To maintain a clean and comfortable environment for all passengers, smoking is strictly prohibited on all Club On Wheels buses. We adhere to state laws and regulations governing smoking in public spaces, and we appreciate your cooperation in respecting these guidelines. Failure to comply with this policy may result in removal from the bus and forfeiture of any applicable fees or security deposits. Your understanding and cooperation in adhering to our no-smoking policy are greatly appreciated, as we strive to provide a safe and enjoyable experience for all passengers.
While we understand that snacks and refreshments may enhance your travel experience, we kindly ask that passengers refrain from bringing food or beverages onboard Club On Wheels buses. This policy is in place to maintain cleanliness and prevent any potential mess or odors that may detract from the comfort of other passengers. We appreciate your cooperation in adhering to this policy and thank you for helping us maintain a pleasant environment for all travelers. Should you require any special accommodations or have specific dietary needs, please don't hesitate to contact our team in advance, and we will do our best to accommodate your requests.
The safety and well-being of our younger passengers are of paramount importance to us at Club On Wheels. For kid's party transfers, we require a minimum of two parents or guardians to accompany the children during the journey. This policy is designed to ensure the supervision and care of young passengers throughout the trip, providing peace of mind to both parents and event organizers. Our commitment to safety and customer satisfaction extends to all passengers, regardless of age, and we appreciate your understanding and cooperation in adhering to this policy.
At Club On Wheels, passenger comfort is our top priority. That's why the majority of our Party and Limo Buses are equipped with state-of-the-art air conditioning systems to provide a cool and comfortable environment for all passengers, regardless of the weather conditions outside. Our commitment to passenger comfort extends to every aspect of our service, and we continually invest in the latest technology and amenities to ensure a pleasant and enjoyable travel experience for all passengers. Whether you're embarking on a short local journey or a longer interstate trip, you can trust Club On Wheels to provide a comfortable and enjoyable ride every time.
At Club On Wheels, safety is our top priority, and we take every precaution to ensure the well-being of our passengers and staff. Our fleet of vehicles undergoes regular maintenance and inspection to ensure they meet the highest safety standards, and our drivers are fully trained and licensed professionals with extensive experience in passenger transportation. In addition to their technical expertise, our drivers undergo rigorous training in customer service and safety protocols to provide a superior travel experience for our passengers. From seat belts and real-time bus tracking systems to emergency procedures and first aid training, we are committed to maintaining the highest levels of safety and professionalism in everything we do.
While we strive to provide a pleasant and enjoyable travel experience for all passengers, accidents and unforeseen incidents may occasionally occur. In the event of damage to the bus or its amenities during the journey, Club On Wheels reserves the right to assess the extent of the damage and take appropriate action. Depending on the severity of the damage, passengers may be held responsible for repair costs or may forfeit any applicable security deposits. Our priority is to ensure the safety and well-being of all passengers and to maintain the integrity of our fleet, and we appreciate your cooperation in adhering to our policies and guidelines.
At Club On Wheels, we are committed to providing a safe and enjoyable travel experience for all passengers, and we have zero tolerance for disruptive behavior or misconduct. In the event that a passenger engages in behavior that jeopardizes the safety or comfort of others, our drivers are authorized to take appropriate action to address the situation. This may include issuing warnings, contacting law enforcement authorities, or terminating the journey if necessary. Our priority is to ensure the safety and well-being of all passengers, and we appreciate your cooperation in adhering to our policies and guidelines.
While every effort is made to ensure the safety and security of our passengers and their belongings, Club On Wheels cannot be held responsible for lost or damaged items. Passengers are advised to keep their personal belongings secure at all times and to exercise caution when storing valuables on board the bus. In the event that an item is lost or damaged during the journey, passengers are encouraged to contact our team for assistance, and we will do our best to help locate the missing item or provide any necessary support. Our priority is to provide a safe and enjoyable travel experience for all passengers, and we appreciate your understanding and cooperation in this matter.
At Club On Wheels, we understand that every event is unique, and we are committed to helping you create a memorable experience for your guests. Whether you're celebrating a special occasion, hosting a corporate event, or planning a themed party, we offer a range of customization options to suit your needs. From personalized decorations and branding to special amenities and entertainment options, our team will work closely with you to bring your vision to life and create a truly unforgettable experience for you and your guests. Whatever your requirements, you can trust Club On Wheels to provide exceptional service and attention to detail every step of the way.
While our buses do not feature onboard restroom facilities, our drivers will be happy to make periodic stops to accommodate restroom breaks and other necessities during the journey. We understand the importance of comfort and convenience during travel, and our drivers will work closely with you to ensure that your journey proceeds smoothly and without interruption. Whether you're embarking on a short local trip or a longer interstate journey, you can trust Club On Wheels to provide a comfortable and enjoyable travel experience from start to finish.
At Club On Wheels, our buses are available exclusively for hire with a certified driver. Our priority is to provide safe and reliable transportation services for our clients, and our drivers are trained professionals with extensive experience in passenger transportation. From navigating busy city streets to providing assistance and support to passengers, our drivers play a crucial role in ensuring the success of your journey. When you choose Club On Wheels for your transportation needs, you can trust that you're in good hands every step of the way.
Webential